Play Smart, Stay Safe
With f9999 Responsible Gaming
f9999 is committed to providing a safe, fair and enjoyable gaming environment for every Bangladeshi player. Our responsible gaming framework puts you in control — with deposit limits, time-out features, self-exclusion tools and round-the-clock support. Gambling should always be entertaining, never a source of stress or harm.
Gambling Is Entertainment —
Not a Financial Strategy
At f9999, we believe that responsible gaming is not just a checkbox — it is a core part of how we operate. We are proud to serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi and every corner of Bangladesh, and we take seriously our duty to ensure that the time you spend on our Platform remains positive, controlled and within your means.
Online casino games, cricket betting and slots can be genuinely exciting forms of entertainment — but only when played responsibly. f9999 provides a comprehensive suite of self-management tools that put you firmly in the driver's seat. Whether you need to cap your daily deposit at ৳500, take a week away from the Platform, or permanently close your account, our tools are available instantly, free of charge, from within your account settings.
If at any point you feel that gambling is no longer fun — if you are chasing losses, spending more than you planned, or finding it difficult to stop — please reach out to our support team immediately. Help is available 24 hours a day, 7 days a week, in English via live chat, WhatsApp or email.
Strictly 21 and Above Only
f9999 is an adults-only platform. No person under the age of 21 is permitted to register, deposit, play or collect winnings on f9999 under any circumstances. Age is verified at registration and at the point of withdrawal. If we have reason to believe an account is held by a minor, it will be suspended immediately and all balances voided.
Six Tools to Keep You in Control
Every f9999 account comes with a full set of self-management tools that you can activate at any time, without waiting for approval. These tools are designed to help you set healthy boundaries and maintain a positive relationship with gaming.
Deposit Limits
Set a maximum daily, weekly or monthly deposit cap in Bangladeshi Taka directly from your account settings. Once your limit is reached, no further deposits via bKash, Nagad, Rocket or any other method will be accepted until the period resets. Limit reductions take effect immediately; increases require a 24-hour cooling period.
Instant ActivationSession Time Limits
Define the maximum amount of time you are permitted to spend on the f9999 Platform in a single session. When your chosen session limit is reached, you will receive a clear on-screen notification and be automatically logged out. You can set session limits from 30 minutes up to 8 hours per day.
Automatic LogoutTime-Out / Cooling-Off
If you need a short break, you can activate a time-out period ranging from 24 hours to 6 weeks. During a time-out, your account is temporarily suspended — you cannot log in, deposit or place bets. Your account balance is preserved and you can return when the period expires. Time-outs cannot be reversed early.
24h–6 WeeksSelf-Exclusion
For players who feel they need a longer or permanent break, f9999 offers a self-exclusion programme. You may self-exclude for a minimum of 6 months or on a permanent basis. During self-exclusion, your account is fully closed, all marketing communications are stopped immediately, and you cannot reopen the account until the exclusion period has fully elapsed and you have passed a re-entry assessment.
6 Months–PermanentLoss Limits
In addition to deposit limits, f9999 allows you to set a maximum net loss threshold over a daily, weekly or monthly period. When your cumulative net losses reach this threshold, your account is automatically restricted from placing further bets for the remainder of that period. This tool provides an extra layer of financial protection beyond deposit controls alone.
Daily / Weekly / MonthlyMarketing Opt-Out
At any time you can opt out of all promotional communications from f9999 — including bonus offers, SMS alerts, WhatsApp messages and email campaigns. This is particularly important during a cooling-off or self-exclusion period; when you activate either of these tools, all marketing is automatically suspended without any further action required on your part.
Instant EffectHow to Activate a Responsible Gaming Tool
All responsible gaming tools are accessible directly from your f9999 account dashboard under the Responsible Gaming tab. No forms, no waiting, no approval required — the tools take effect immediately (or within the 24-hour cooling period for limit increases).
Log In to Your f9999 Account
Visit f9999.im and log in using your registered mobile number and password. Make sure you are on a secure, private network before accessing your account settings.
Navigate to Account Settings
Click on your profile icon in the top-right corner of the screen, then select "Account Settings" from the dropdown menu. You will be taken to your personal account management dashboard.
Select "Responsible Gaming"
In the left-hand navigation panel, click the "Responsible Gaming" tab. You will see all available tools listed clearly: deposit limits, session limits, time-out, loss limits, self-exclusion and marketing preferences.
Choose Your Tool and Set Your Parameters
Select the tool you wish to activate. Enter your preferred limit amount (in BDT) or your chosen time period. Review the confirmation summary carefully before proceeding.
Confirm and Save
Click "Confirm" to activate the tool. You will receive a confirmation notification via SMS to your registered Bangladeshi mobile number. The tool takes effect immediately for restrictions and after a 24-hour delay for limit increases.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that your relationship with gambling has become unhealthy. If any of these sound familiar, please use our self-exclusion tool or contact our support team right away.
Chasing Losses
Placing larger bets in an attempt to recover money you have already lost — a pattern that almost always leads to greater financial harm.
Gambling Beyond Your Means
Using money needed for rent, food, transport, bills or loan repayments to fund gambling activity on f9999 or any other platform.
Inability to Stop
Feeling a compulsive need to keep playing even when you intended to stop, or feeling anxious or irritable when not gambling.
Hiding Gambling from Others
Concealing the amount of time or money you spend gambling from family members, friends or colleagues out of shame or fear.
Borrowing Money to Gamble
Taking loans, using credit cards, borrowing from family or friends, or selling personal belongings specifically to fund gambling sessions.
Neglecting Responsibilities
Missing work, study, family commitments or social obligations because of time spent gambling, or because of the emotional impact of gambling losses.
Mood Swings Linked to Gambling
Experiencing significant mood changes — elation after wins, severe depression or anger after losses — that affect your daily life and relationships.
Thinking About Gambling Constantly
Spending significant time planning your next gambling session, replaying past sessions in your mind, or researching ways to "beat the system".
Increasing Bet Sizes Over Time
Feeling the need to gamble with progressively larger amounts in order to experience the same level of excitement — a classic sign of tolerance building.
A Quick Self-Check for f9999 Players
Honest self-reflection is one of the most powerful tools for maintaining a healthy gambling habit. Take a few moments to consider the questions on the right. If you answer "yes" to three or more, we strongly encourage you to activate one of f9999's responsible gaming tools or speak with a support agent.
These questions are adapted from internationally recognised problem gambling screening frameworks and are provided purely for your own self-awareness. f9999 does not store or monitor your responses to this self-assessment.
You Are Not Alone — Support Is Available
If you or someone you know is struggling with problem gambling, reaching out is the most important step. f9999's support team is available 24/7, and there are professional counselling resources available across Bangladesh.
f9999 Support Team
Our trained responsible gaming support agents are available around the clock. Whether you need to activate a self-exclusion, talk through your options, or request a temporary cooling-off period, we are here to help — no judgement, no pressure.
Responsible Gaming Tips
- Set a firm entertainment budget before you start playing and stick to it.
- Never gamble with money allocated for essential living expenses.
- Take regular breaks — f9999's session timer can help you stay on track.
- Treat gambling as entertainment, not a source of income or a financial plan.
- Do not gamble when you are tired, emotional, intoxicated or under stress.
- Keep track of your gaming history in your f9999 account transaction log.
- Talk openly with people you trust about your gambling habits.
- Use f9999's deposit limits to enforce your personal budget automatically.
- If you feel you are losing control, activate self-exclusion immediately.
Ready to Play Safely on f9999?
f9999 is committed to making online gaming in Bangladesh safe, fair and enjoyable for every player. Set up your responsible gaming tools today, explore our cricket betting markets, try our slot games, or visit our FAQ for more guidance.